I think another problem with TNH is that she decided to jump into an lj flamewar without really understanding how LJ works. Judging from some of the comments on her "I locked that flamey post" announcement, she wasn't aware you could freeze some posts/threads while still letting other conversations go on. (And, y'know, for a professional mod, you'd think that might be useful information to have.) And she also didn't seem to understand that you can actually click through to people's profiles and see if they list their real name, or that you can see long they've been on lj/how many posts&comments they have/etc., if you suspect they're a troll, and so on.